Get in Touch with Us
Your questions and feedback are important to us. Feel free to reach out for any inquiries or assistance. We’re here to help you navigate your analytics journey with tailored solutions.
Frequently Asked Questions
Some common questions we receive from our members...
We offer a comprehensive range of analytics services tailored to your needs. This includes exploratory analysis, predictive modelling, custom KPI tracking, and dynamic dashboards designed to surface actionable insights and support strategic decisions.
Whether you’re looking to better understand trends, segment your customers, or forecast outcomes, our solutions are built to support data-driven growth.
Our membership tiers unlock access to varying levels of analytics tools and features. Each tier is designed to suit different needs, and our bolt-ons can be purchased separately, regardless of your membership, allowing you to customise your subscription to best fit your organisation.
Yes, we take data security seriously. Our systems are equipped with advanced security measures to ensure your data is protected and compliant with all relevant regulations.
You can upload your data easily in ‘My Hub’ using a guided, user-friendly interface that creates a smooth upload process in just one click.
We offer various support options including FAQ resources, email support, and direct WhatsApp messaging to assist you whenever you need help.
Upload your file using your downloadable template (can be downloaded in ‘My Hub’). Once populated with your data, you can upload it as an XLSX or CSV file through our portal.
You can cancel your membership anytime via your account settings. If you need help, our support team is always available to assist.
If you’d like to upgrade, downgrade, or adjust your membership, please get in touch with us directly. Changing tiers often requires adjustments to your analytics workflows, dashboard access, and billing – so we’ll work with you one-on-one to make the transition smooth and tailored to your needs. You can reach out via email, WhatsApp or through our contact form.
We serve a wide range of industries, including finance, retail, healthcare, and more. Our solutions are adaptable to fit your sector’s specific needs.
Your dashboards and analytics are updated regularly based on the latest data you upload. The update frequency and scope can be tailored to your needs and clarified during onboarding.
We use a combination of industry-standard tools and custom-built solutions to deliver accurate, insightful analytics. Our stack is fully customised to your data needs, industry, and reporting requirements.
Absolutely. You’ll have regular scheduled calls (depending on your membership tier) where we walk you through your dashboard insights and answer any questions you have.
We’re also working on our Pro Analytics package, which will include access to a personal AI assistant that summarises your data and responds to questions in real time.